Refund/Return Policy

We at EmergencyMadeEasy.com (Blue Box Corp) make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, EmergencyMadeEasy.com (Blue Box Corp) will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit or order. If an item is damaged by UPS during the shipment, it is the customer's responsibility to contact UPS directly.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as as well as the return shipping cost will not be refunded. Food and water products cannot be returned to be re-sold according to law, therefore refunds for food and water products will not be issued under any circumstances. Orders returned for any reason other than defective merchandise: the shipping charges will no be refunded and there will be a restocking fee of up to 20% of the original charge of the order.